Refund policy

At Olé Nutrients, your satisfaction is our priority. If something isn’t right with your order, we’re here to help.

14-Day Return Policy

You have 14 days from the date of receiving your order to request a return.

To be eligible for a return:

- The item must be unused, unopened, and in its original condition and packaging
- All tags and labels must be intact
- A receipt or proof of purchase is required

To start a return, please contact us at info@olenutrients.com

Once your return request is accepted, we will send you:

- A return shipping label
- Instructions on how and where to send your item

Please note that returns sent without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or if you received the wrong item, contact us immediately at info@olenutrients.com so we can resolve the issue promptly.

Non-Returnable Items

Certain items cannot be returned, including:

- Perishable goods (such as food items or plants)
- Custom or personalized products
- Personal care items (such as opened beauty or wellness products)
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Sale or discounted items

If you are unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

The fastest way to get the item you want is to return the original item. Once the return is accepted, you can place a new order for the desired item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, a refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@olenutrients.com

For any return or refund inquiries, our team is always available to assist you at info@olenutrients.com

Thank you for choosing Olé Nutrients.