Shipping policy

At Olé Nutrients, we are committed to delivering your wellness products in a timely and reliable manner. Please review the information below regarding how we handle shipping and delivery.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification with tracking details once your order has been shipped.

Shipping Rates and Delivery Estimates

We currently ship orders across Egypt. For customers in Cairo and Giza, orders are typically delivered within 1 to 3 business days through local courier services. Deliveries to other governorates usually take between 2 to 5 business days.

Shipping costs vary depending on your location and the size of your order. The exact shipping fee will be calculated and displayed at checkout. In some cases, we may offer free shipping promotions for specific areas or order values.

If international shipping is available, delivery times and costs will depend on the destination country and the selected carrier. Additional customs duties, taxes, or fees may apply for international orders and are the responsibility of the customer.

Please note that all delivery times are estimates and may be affected by factors such as courier delays, public holidays, or unforeseen circumstances.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to monitor the delivery status.

Shipping Delays

Delivery estimates are not guaranteed. Delays may occur due to:

- Weather conditions
- Carrier issues
- Public holidays
- Customs processing (for international orders)

Olé Nutrients is not responsible for delays caused by third-party couriers or unforeseen circumstances beyond our control.

International Shipping

Please note that import duties, taxes, and customs fees may apply upon delivery, depending on the destination country’s regulations. These charges are the responsibility of the customer.

Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for delivery issues resulting from incorrect or incomplete address details. If you identify an error after placing your order, contact us immediately at info@olenutrients.com.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, contact us within 48 hours of delivery at info@olenutrients.com. Include your order number and any relevant photos, and we will assist you in resolving the issue.

Refused or Undeliverable Orders

Orders that are refused upon delivery or returned due to an incorrect address may be subject to a return shipping fee. Refunds will be issued for the product amount only, excluding original shipping fees.

Contact Us

For questions or concerns related to shipping and delivery, please contact us at:
Email: info@olenutrients.com